TY  - BOOK
AU  - Stone, Douglas
AU  - Patton, Bruce
AU  - Heen, Sheila
TI  - Difficult Conversations: How to discuss what matters most
SN  - 014027782X
U1  - 158.2 
PY  - 2000///
CY  - London
PB  - Penguin Books
KW  - Interpersonal communication
KW  - Conversation
ER  -