000			00555nam a22002177a 4500
003			OSt
008			230505b ||||| |||| 00| 0 eng d
020			_a014027782X
082			_a158.2 _bST
100			_aStone, Douglas
245			_aDifficult Conversations: _bHow to discuss what matters most
250			_a1st. ed.
260			_aLondon _bPenguin Books _c2000
300			_axxi, 250p.
300			_a20cm.
650			_aInterpersonal communication
650			_aConversation
700			_aPatton, Bruce
700			_aHeen, Sheila
942			_2ddc _cBK
999			_c6332 _d6332